After Sales Services
Providing a professional and reliable after sales service for machinery and industrial plants involves a enormous amount of responsibility. It is this responsibility that ICTSL has adhered to, ensuring that our customers have easy access to our qualified and experienced service technicians, from the installation of new machinery to the replacement of old.
All offices maintain a highly qualified team of service technicians and engineers who are trained regularly at our manufacturers’ facilities. ICTSL’s service teams are thus fully capable of installing and commissioning all machines on their own or in cooperation with our manufacturers. Furthermore, our reliable start-up service includes in depth technical training for the end-user, ensuring a smooth and trouble-free production.
With our service only a phone call away, ICTSL’s customers can be confident in receiving a rapid response and the necessary support for any possible event.
Even after the expiry of manufacturers’ warranty periods, ICTSL continues to keep its customers minds at ease with the provision of tailor-made service and maintenance contracts, which address each individual requirement. In addition, we guarantee our customers, and can assist in the supply and installation of, a wide range of spare parts.
Due to the successful combination of our sales and servicing capabilities, ICTSL is able to fulfill anything from small to large projects on a turnkey basis and can incorporate local certified partners for the assembly of integrated plants or overhauling of existing machinery.
As our service teams expand and their know-how increases, we are continually able to guarantee an even faster and more efficient back-up program to add to our customers’ satisfaction, year after year.